I've been dealing with groomer at Maulch's pet shop for about 4 years and normally I get good customer service; but, not this time around my poodle was in badly need a hair cut. I made appointment & on appointment day show up only to be told the groomer will not be in. I asked to reschedule the appointment and I was told "No. I don't know when the groomer will be in". It's bad enough I don't get phone call to cancel to appointment; but, then I'm told that they don't know when the groomer will be back. What kind of business is that? Oh well now I get my dog clip at Kit N Kat Poodle on Bloor St. where their customer service is awesome.